Journey

Your Journey

Consultation Process & Fees

From booking to treatment, every step is clear and transparent. We believe patients deserve to fully understand the consultation process and costs involved.

Oakville Wellness consultation: acupuncture, herbs, moxibustion and pulse diagnosis

Steps

Full Consultation Process

I
Book a consultation with Dr. Ng Hau Jun via WhatsApp or phone
Step 1
WhatsApp / Phone Booking

Send a WhatsApp message or call to share your main concern and preferred date and time. We confirm within one business day and remind you of first-visit essentials (please let us know if you need to pause other medications).

II
Arrive at Oakville Wellness and register with health information
Step 2
Arrive & Register

Please arrive five minutes early to complete a basic health form. Bring any Western medical reports, medication records or lab results if available — this helps Dr. Ng assess your situation more comprehensively.

III
Dr. Ng conducts a thorough four-method TCM assessment
Step 3
Four-Method Assessment

Dr. Ng uses the traditional four diagnostic methods (inspection, listening and smelling, inquiry, palpation): observing complexion and tongue, listening to voice and breath, detailed symptom and history inquiry, and pulse reading to understand organ and blood-qi status. First visits allow ample time for a thorough understanding of your health.

IV
Dr. Ng explains a personalised treatment plan and expected course
Step 4
Personalised Treatment Plan

Based on your pattern diagnosis, Dr. Ng clearly explains your constitutional issues and treatment direction, selects the most suitable approach (acupuncture, herbal medicine, tuina or a combination), and outlines the expected number of sessions and timeframe. Individual results vary.

V
Acupuncture treatment and herbal dispensing
Step 5
Treatment & Dispensing

Acupuncture or tuina treatment (approximately 20–40 minutes), with herbal prescription as needed. Dr. Ng explains decoction methods, timing and precautions for any herbs prescribed.

VI
Regular follow-up visits and plan adjustments
Ongoing Care
Follow-Up & Adjustments

At follow-up visits, Dr. Ng assesses progress and adjusts acupuncture points or herbal formulas as needed. Follow-up frequency varies by condition; typically once or twice weekly is recommended.

Transparent Pricing

Consultation Fees

Transparent itemised pricing below. Full price list, estimator and membership plans on our homepage.

Consultation
First visit · Follow-up
Per visit; first visit approx. 30–45 min
HK$120
Full four-method assessment
Personal constitution analysis
Treatment plan recommendation
Diet and lifestyle guidance
Herbs
Concentrated granule prescription
Standard dose 32g / day
HK$110/day
Bespoke formula per constitution
Over 32g: +$2 per gram
Premium herbs priced separately
Expected cost explained before prescribing
Acupuncture
Acupuncture treatment
In addition to consultation fee
HK$450
Traditional acupuncture
Approx. 20–40 min needle retention
Single-use sterile needles
Cupping $350 · Tuina $498 · Combined $650
Other services

Auricular therapy HK$350; acne facial steam from HK$290. Final fees depend on diagnosis and course of care — Dr. Ng explains expected costs before treatment. See the full price list and wellness membership plans.

Good to Know

Booking Policy & Payment

Participating provider

Government Health Care Voucher

Eligible patients may use Health Care Voucher at the clinic for applicable registered TCM services — please bring your HKID.

Receipts available

Major Commercial Insurance

We issue official receipts for registered CMP consultations. Widely accepted by major corporate and individual medical insurance plans — please confirm coverage with your insurer when booking.

Payment Methods

Government Health Care Voucher (please bring HKID)
Major commercial insurance (official receipts available)
Cash
FPS (Faster Payment System)
Octopus
Credit card (please enquire)

Booking Policy

Please notify us at least 24 hours in advance to cancel
Arrivals more than 15 minutes late may need rescheduling
For insurance claims, please tell us when booking and confirm coverage with your insurer
First visit: please arrive 5 minutes early

You May Also Want to Read

Before your first visit, browse our clinic environment, FAQ and services. To book, see contact details or WhatsApp 6734 9532.

Book a Consultation Today

Questions about fees or the process? WhatsApp us — we're happy to help.